FAQs

FAQs

How do I get started?

The first step in the process is to determine whether or not your child would benefit from receiving occupational therapy services.  Once we receive your inquiry, we will contact you in order to gain a better understanding of your concerns.  We ask that parent(s) and/or caregiver(s) complete the intake forms to ensure that we have accurate information regarding your situation prior to contacting you.

Where will my child’s session take place?

We offer a wide range of service delivery models. Sessions are provided in your child’s home or out in the community. We will work together to find the best environment that meets your child’s needs and goals.

What is the cancellation policy?

If your child is unable to participate in a scheduled session, please cancel the session via email or telephone call at least 24 hours in advance.  Late cancellation / no show fees total $25 and are not billable to insurance. That said, we understand that children may present symptoms of illness the morning of his/her therapy session. Parents will not be penalized for late cancellations due to illness.

How often does therapy occur?

When your child is evaluated, the occupational therapist will make a recommendation of the frequency of treatment and provide you with a general idea of the length of therapy. We will work with you to find a schedule that enables your child to succeed.